Terms & Conditions

These terms apply to every order placed through this storefront. Placing an order means accepting them as they stand on the day the order is placed; a later change to this page does not alter an order already made.

We trade out of the United Arab Emirates and price in AED. Where a term here conflicts with a right you hold under UAE consumer law, that law wins and the rest of these terms stand unaffected.

Every device is described by its condition, and the three conditions mean one thing each. Refurbished is a product that has been restored — repaired, then certified. Pre-Owned is a previously owned product sold in the same condition, tested but not repaired. Open Box is an unused product whose packaging has been opened.

Grade describes wear and is published separately from condition, because a device can be repaired to working order and still carry marks. Grade is stated on any listing where it applies.

Photography is representative of the model, not of the individual unit, unless a listing says otherwise. The condition, grade and battery figure on a listing describe the specific unit you will receive.

An order is an offer to buy. The contract forms when we confirm despatch, which is also the point at which payment is taken in full.

Prices include VAT where it applies and exclude delivery unless the listing states otherwise. Stock is limited and per unit: a drop allocation or a single listed device can sell out between adding it to a basket and checking out, and we will refund in full rather than substitute a different unit.

If a price or specification is published in error we will contact you before despatch and you may confirm the corrected order or cancel it at no cost.

Every device carries a twelve-month Rewire warranty from the day it arrives, covering parts and labour on any hardware fault. Return shipping is paid both ways, and a device we cannot repair is replaced or refunded in full.

The warranty does not cover accidental damage, liquid damage, or a fault caused by repair or modification carried out by anyone other than us.

The full warranty terms are set out on the support page and form part of this agreement.

You may return any device within thirty days of delivery, for any reason at all, and no reason is asked for. Send it back in the condition it reached you and we refund the full amount, including the shipping you paid.

An order can be cancelled at no cost at any point before it is despatched. After despatch, the thirty-day return applies instead.

Refunds are issued to the original payment method within fourteen days of the returned device reaching us.

Orders arrive within two to four working days across the UAE, tracked from the moment they leave us. Orders placed while a drop is open ship the next working day.

Risk passes to you on delivery. If a device arrives damaged, tell us within seven days and we will collect it at our cost.

You are responsible for keeping your account credentials to yourself and for anything done through your account.

Joining a waitlist reserves nothing and guarantees nothing. It is a request to be notified when a drop opens, and it can be withdrawn at any time.

Nothing here limits our liability for death or personal injury caused by negligence, or for fraud.

Beyond that, our liability in connection with an order is limited to the amount paid for it. We are not liable for loss of data; back up any device before returning it, as returned units are wiped to factory state.

Questions about these terms, and anything else, reach a person at the address on the support page.